For Australian Customers involved in a car accident:

– If a person is injured or killed you are required to notify the Police. While the 000 number will get you through to any of the Police, Ambulance or Fire, if a person is injured or killed you are required to first call the Ambulance and then the Police.

– If the Police do not attend the accident scene, you are required to report the accident as soon as possible to the Police (but within 24 hours) if:

• A vehicle is towed away;
• Property is damaged or animals are injured; and
• You are unable to provide your details to the other driver.

For New Zealand Customers involved in a car accident, the law requires that you:

– Contact Police Where the situation is not an emergency and does not require immediate Police/Emergency Service attendance, use 105 to contact police.

– You must report the accident to the Police if the accident causes injury to or death of a person as soon as you can and no later than 24 hours after the accident.

– If the accident involves damage to an unoccupied vehicle (or property belonging to a person other than the driver) report it to the owner no later than 48 hours of the incident or to the Police no later than 60 hours if the owner cannot be readily contacted or identified.

The current GM approved Repair Procedures

The correct GM approved equipment

New Genuine GM Parts

Trained & Certified Technicians

GENUINE PARTS

Genuine GM Parts are designed, validated and engineered by GM or its associated entities and are warranted by GM, giving you peace of mind. Keeping your GM Vehicle genuine will also help maximise the resale value of your vehicle.

By definition “Genuine GM Parts are parts that are designed, validated and engineered by GM or its associated entities.

These are sourced through the GM’s authorised supply chain and warranted by GM.” Using Genuine GM Parts fitted using current GM repair procedures by trained technicians will help your GM Vehicle be returned to its pre-accident condition.

COPY PARTS

Unlike Genuine GM Parts, copy or counterfeit parts are vehicle parts or panels that have not been rigorously tested by GM engineers to ensure your vehicle’s safety and durability.

Copy parts may affect your vehicle’s warranty and compromise the safety and design of your GM Vehicle.

'RECYCLED’ OR SECOND HAND PARTS

These parts are sourced from vehicles that have been badly damaged or even written off and may contain hidden damage.

These parts may not return your vehicle to a pre-accident condition and may decrease the safety, quality, and value of your GM Vehicle.

Will Genuine GM Parts be fitted for the life of my vehicle?

Do I have a choice of repairer?

Are repairs guaranteed for life of the vehicle regardless of ownership?

Will my insurance company mandate that the repairer follow current GM repair procedures?

✅ Ask the repairer about the work that’s been carried out and to see the job card – the repairer’s own record.
 
✅ Look at the car from a distance – If areas have been repainted, check the panels match and blend together.
 
✅ Look at where the panels meet – Large gaps may indicate poor repair work or that a non genuine part is fitted.

✅ Look at the appearance of the car – If the car is dirty if could be a sign of poor quality work.
 
✅ Make sure the parts that have been fixed work properly – Pay attention to headlights, door handles and locks.
 
✅ Request an invoice itemising the parts and ask if new Genuine GM Parts have been fitted.
 
✅ Ask for the repairer’s warranty.

SECTION A
Your Details

• Driver’s Name
• Licence Number
• Vehicle make/model/year
• Registration Number

SECTION B
Other Drivers’ Details

• Driver’s Name
• Licence Number
• Address
• Contact Number
• Vehicle Owner’s Name and Address (if different from driver)
• Vehicle make/model/year
• Registration Number
• Insurance Company

SECTION C
Accident Details

• Date
• Time
• Location
• Accident Details
• Witness Name
• Witness Address

SECTION D
Additional Information

Add details of police, other vehicles, conversations or draw a sketch.

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